Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, a request can either be submitted through your account or you can contact us at hello@otellacool.com
If your return is accepted, we’ll send you further instructions. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@otellacool.com
Please inspect your order upon receipt and contact us immediately at hello@otellacool.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to request a return by contacting us at hello@otellacool.com for the item you have, and once the return is accepted, you may make a separate purchase for the new item.
Products cannot be exchanged.
Please contact us for return.
You can make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund and the amount was approved or not.
Shipping costs will not be refunded unless approved as a damaged item.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Shipping fees will be non-refundable.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@otellacool.com.
