Commonly Asked Questions

    Absolutely. The product was formulated to create a strong cooling and tingling sensation when applied. The custom blend of key ingredients ensure effectiveness, so tingling is not a bad thing!

    Yes, our cooling body spray first delivers a refreshing burst, then the proprietary blend of ingredients enacts a cooling sensation that builds over time.

    We recommend 3-5 sprays to the back of the neck to start.  The cooling effect intensifies over the first few minutes of use.  Ultimately, you can use as much as you need.

    The length of cooling differs for everyone; our consumer testing has shown an average cooling time of around 30 minutes. You can reapply as frequently as needed to continue the cooling sensation.

    The Cooling Body Spray has been shown to keep you cool for around thirty minutes after the initial application. Re-apply as needed.

    Store in a cool dry place away from the sun. For an intensified cooling sensation, store in your refrigerator.

    As with any skincare product, We recommend performing a patch test before incorporating any new product into your regimen:

    1. Apply a small amount of the product onto a clean area of skin on the upper forearm,
    2. Keep the area dry,
    3. Rinse off after 24 hours. Using while in direct sunlight may cause irritation. Not recommended for skin compromised by severe dryness and rosacea or after skin treatments such as chemical peels and microdermabrasion. If any redness, burning, itching, blistering or irritation occurs, discontinue use.

    No! Our products are cruelty-free, Leaping Bunny certified, and made in the USA.

    Yes! All Otella products are vegan and formulated without GMOs, gluten, or hormones.

    All of our ingredients are pregnancy safe, however it is best to consult your physician.

    Orders take 24-48 business hours to be fulfilled and you should expect to receive your package within 5 business days. For any concerns regarding your order stay cool and reach out to our team and we will gladly assist you.